Returns & Refunds policy

You are entitled to cancel your order within 14 days without giving any reason for doing so.

The deadline for canceling an order is 14 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

To exercise your right of cancellation, you must inform us of your decision through a clear statement.

You can inform us of your decision by e-mail at contact@protvbox.nl

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for returns:

In order for the goods to be eligible for a return, please ensure that:

• The goods were purchased in the last 14 days

• Unused or undamaged

• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods or software made to your specifications or clearly personalized.

• The supply of goods that, according to their nature, are not suitable to be returned, for example, goods that deteriorate rapidly or where the date of expiry is over.

• The supply of goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of goods that are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

Pro TV-Box

Parkstraat 3

7071 VX Ulft

The Netherlands

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.If you have any questions about our Returns and Refunds Policy, please contact us by e-mail contact@protvbox.nl