Privacy Policy

About our privacy policy

Pro TV Box values ​​your privacy. Therefore, we only process data we need for (improving) our services and handle the information we collect about you and your use of our services with care. We never share your data with third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Pro TV Box. The publication of a new version renders all previous versions invalid. This privacy policy describes what information we collect about you, what this information is used for, and with whom, and under what conditions, this information may be shared with third parties. We also explain how we store your data, how we protect it from misuse, and what rights you have regarding the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy officer. Contact details can be found at the end of this privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use, and who has access to the data.

Web store software

Hostinger

Our online store is developed using software from Hostinger. Personal data you provide to us for the purposes of our services will be shared with this party. Hostinger has access to your data to provide us with (technical) support; they will never use your data for any other purpose. Hostinger is obligated to implement appropriate security measures under the agreement we have with them. These security measures include SSL encryption and a strong password policy. Hostinger uses cookies to collect technical information.
In relation to your use of the software, no personal data is collected and/or stored.
Hostinger reserves the right to share collected data within its own group to further improve services.

Titan Webmail

We use Titan Webmail for our regular business email communications. This provider has implemented appropriate technical and organizational measures to prevent misuse, loss, and corruption of your and our data as much as possible. Titan Webmail does not have access to our mailbox, and we treat all our email communications confidentially.

Payment processors

We use external platforms to process payments in our online store. These parties process your name, address, and payment information and have implemented appropriate technical and organizational measures to protect your personal data.

These parties may share your data with third parties to improve their services or, in the case of credit facilities, only in accordance with applicable legal obligations. Your data will not be retained longer than legally permitted.

Shipping and logistics

PostNL, DHL, and DPD

When you place an order with us, it is our responsibility to have your package delivered to you. We use the services of PostNL, DHL, and DPD to carry out deliveries. For this purpose, we must share your name, address, and city of residence with PostNL, DHL, and DPD. These parties use your information solely for the execution of the agreement. If PostNL, DHL, or DPD engage subcontractors, they may also share your information with these parties, solely for the purpose of carrying out the delivery.

Invoicing and accounting

e-Boekhouden

We use e-Boekhouden to manage our administration and accounting. We share your name, address, and city of residence, as well as details regarding your order. This information is used to manage sales invoices. Your personal data is sent and stored securely. E-Boekhouden is obligated to maintain confidentiality and will treat your data confidentially. E-Boekhouden will not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of the processing

We use your data solely for the purposes of providing our services. This means that the purpose of processing is always directly related to the order you place. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date—other than at your request—we will ask for your explicit consent. Your data will not be shared with third parties, except to comply with accounting and other administrative obligations. These third parties are all bound by confidentiality based on the agreement between them and us, an oath, or a legal obligation.

Automatically collected data

Data automatically collected by our website is processed to further improve our services. This data (e.g., your IP address, web browser, and operating system) is not personal data.

Cooperation with tax and criminal investigations

In certain cases, Pro TV Box may be legally obligated to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will object to this within the limits of the law.

Retention periods

We retain your data for as long as you are our client. This means we keep your client profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also consider it as a request to be forgotten. This also means we will not retain your data for longer than two years from the last contact or transaction, unless there is a legal justification for doing so. Due to applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees will no longer have access to your client profile and documents we have created as a result of your assignment.

Your rights

Under applicable Dutch and European law, you, as a data subject, have certain rights regarding the personal data processed by or on behalf of us. Below, we explain these rights and how you can exercise them. In principle, to prevent misuse, we only send copies of your data to the email address you already have on file with us. If you wish to receive the data at a different email address or, for example, by mail, we will ask you to identify yourself. We maintain records of processed requests; in the case of a request to be forgotten, we will record anonymized data. You will receive all copies of data in the machine-readable format we use within our systems. You have the right to lodge a complaint with the Dutch Data Protection Authority at any time if you suspect that we are misusing your personal data.

Right of inspection

You always have the right to access the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. Not only that, but you will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the email address we have on file for you, along with an overview of the processors who hold this data, and the category under which we store this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to you personally or can be traced back to you corrected. You can submit a request to this effect to our privacy contact person. Not only that, but you will receive a response to your request within 30 days. If your request is granted, we will send you confirmation that the data has been corrected to the email address we have on file for you.

Right to restriction of processing

You always have the right to restrict the data we process (or have processed) that relates to you personally or can be traced back to you. You can submit a request to this effect to our privacy contact person. Not only that, but you will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the email address we have on file that the data will no longer be processed until you lift the restriction.

Right to portability

You always have the right to have the data we process (or have processed) that relates to you personally or is identifiable to you processed by another party. You can submit a request to this effect to our privacy contact person. Not only that, but you will then receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties to the email address we have on file for you. Likely, in such a case, we will no longer be able to continue providing services, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object to the processing of your personal data by us in certain circumstances. If you object, we will immediately cease processing your data pending the resolution of your objection. If your objection is justified, we will provide you with copies of the data we process (or have processed) and then permanently cease processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe this is the case, please contact our privacy contact person.

Changes to the Privacy Policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Last updated: 20 1 2025

Contact Details and Privacy Contact Person

Borderless Trading

Parkstraat 3

7071 VX Ulft

info@borderlesstrading.nl

This privacy policy may be updated from time to time. Please visit this page regularly to stay informed of any changes.